Because you deserve the highest quality products and services we can offer, we use advanced technology to help keep information about our business relationship with you complete, accurate, and up-to-date. In addition, our associates are dedicated to the highest standards of service integrity and continuous improvement in everything they do.
Customer Service Correspondence
If you send us correspondence, including e-mails and faxes, we retain such information. We will also retain customer service correspondence and other correspondence from WacoCremation.com / WacoFuneral.com to you. We retain these records in order to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.
We collect, store and process your loved one’s personal information. We use the information we collect about your loved one in order 1) to complete a Death Certificate and other required legal documents required for cremation 2) to provide customer service, 3) to complete the cremation arrangements in accordance to your wishes, and 4) to improve our products and services.
We give access to individually identifiable information about our families only to those employees and agents who require it to fulfill the cremation wishes of the family. We provide protection against unauthorized disclosure of information you share with us. We limit associate access to our customer files only to those on a need-to-know basis. We also educate these associates about their responsibility to protect your privacy, and we give them clear guidelines for adhering to our policies and standards.
Vital Statistic Information
When you use “WacoCremation.com” to complete Online Cremation and Funeral Service Arrangements, we will gather information about your loved one to complete a Death Certificate and other legal documents needed to fulfill your wishes for cremation.
The penalty for knowingly making a false statement on a Death Certificate can be 2-10 years in prison and a fine up to $10,000.00.
(Health & Safety Code, Sec. 195, 1989)
Unless noted, all information is required to fully complete these documents in accordance with the
Texas Department of Heath and Human Services and the Texas Funeral Service Commission.
Authorizing Legal Documents for Cremation
By digitally signing the cremation authorization form(s), you confirm the identity of the deceased person and the time and date of death; you have identified yourself as the authorizing agent and state the relationship between the authorizing agent and the deceased person; you certify that you are the authorizing agent that has the right to authorize the cremation of the deceased person and is not aware of any person with a superior or equal priority right; and you are 18 years of age or older. If another person has an equal priority right to authorize cremation, you state as the authorizing agent that you: have made all reasonable efforts but failed to contact that person and believes the person would not object to the cremation; you agree to indemnify and hold harmless the funeral establishment and the crematory establishment for any liability arising from performing the cremation without the person’s authorization. We take your word that you are the legal next of kin. We have no way of confirming otherwise and are doing so in good faith. If you have any questions concerning who has the right, duty and liability to control the disposition of the deceased, please call us at (254) 752-5900.
Vernon’s TEXAS CODES ANNOTATED VOLUME 5
HEALTH AND SAFETY CODE
Sections 671 to End
Cumulative A1n9n9u4al Pocket Part Insert this 1994 Pocket Part in back of volume For Use In 1993-1994
Law through 1993 Regular Session of the Legislature Court Construction through 296.W.2d 615
711.002. Disposition of Remains; Duty to Inter
Unless a decedent has left directions in writing for the disposition of the decedent’s remains as provided in Subsection (g), the following persons, in the priory listed, have the right to control the disposition, including cremation, of the decedent’s remains, shall inter the remains, and are liable for the reasonable cost of interment:
(1) the person designated in a written instrument signed by the decedent.
(2) the decedent’s surviving spouse;
(3) any one of the decedent’s surviving adult children;
(4) either one of the decedent’s surviving parents;
(5) any one of the decedent’s surviving adult siblings; or
(6) any adult person in the next degree of kinship in the order named by law to inherit the estate of the decedent.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we use “cookies”?
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won’t have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice, except as described below. The term “outside parties” does not include “WacoCremation.com / WacoFuneral.com”. It also does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work). These policies are always clearly posted on our website for you to review.
Last Updated: 06 / 17 / 2011
Changes to our policy
Online Policy Only
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website.
If you have any questions about this privacy statement, WacoCremation.com / WacoFuneral.com information practices, or your dealings with WacoCremation.com / WacoFuneral.com, you can contact us by calling (254) 752-5900, or by mail to WacoCremation.com / WacoFuneral.com, Lake Shore Funeral Home (licensee) (licensee)- T.F.S.C. License #3578, 5201 Steinbeck Bend, Waco, TX 76708.
© Copyright 2011 – all rights reserved. All artwork, items, text, or information are protected under US copyright laws and are not to be duplicated, altered, or sold without expressed written permission from “WacoCremation.com / Waco Funeral.com”.